Safely Deliver Your Infrastructure to our Data Center
What is the procedure for shipments?
When you need to have your equipment delivered directly to our facility, we offer a small staging area where equipment and other packages can be stored for up to seven business days (after which storage fees may be imposed). This area is available exclusively for the facilitation of the installation process.
Please note that phoenixNAP does not provide shipping services. You are solely responsible for ordering, packaging, shipping, and utilizing your shipper to have it picked up.
In order to ensure the security of your equipment or packages, we require 48-hour prior notice of any incoming shipments, along with a ticket number.
How to provide a notice to us about the shipment or obtain a ticket number?
Please notify us of any upcoming deliveries by sending an e-mail to [email protected].
What to include in your notice?
Please include the following information in your notification email to help us handle your equipment efficiently.
3402 East University Drive
Phoenix, AZ 85034
21635 Red Rum Dr.
Ashburn, VA 20147
1130 Powers Ferry Rd SE
Marietta, GA 30067
J.W. Lucasweg 35
26A Ayer Rajah Crescent,
Ayer Rajah Industrial Park,
Note: Unidentified packages pose a security risk. Without prior notice, any incoming shipment WILL BE REFUSED. It is important to ensure that we have this information prior to the expected delivery date so that the delivery, and that all required information is printed on the shipping label as directed above.