A Global Delivery Model (GDM) identifies the resources and skills of an organization's supplier (internal or external) and sources them from around the world to benefit the business. The skills include IT or labor resources, tools, policies, procedures, infrastructure, management, methodologies, and delivery methods.
An optimized Global Delivery Model ensures disparate resources work harmoniously. Significant investments in risk management and scalable global infrastructure are necessary for the GDM to work.